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COVID-19 and Academic Continuity

Apr 21 2020

Student and Academic Services and the University Registrar's Office will publish a compendium of material relevant to classes and other academic activites here for students, faculty, and staff.

On the page:

Help from the Student Services Center

Following the University's recommendation that the community minimize in-person contact, the Student Services Center is only offering virtual contact options:

  • For quickest response, please submit a ServiceNow Ticket. We will respond to your inquiries as quickly as possible.

  • Virtual Appointments: If you prefer to talk to a Specialist, we offer advising sessions via Zoom by appointment.

  • LiveChat via ServiceNow: Specialists are now assisting students via live chat on the ServiceNow portal. Specialists are available to chat Monday – Friday, 12:00 – 4:00 p.m.

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Summer Quarter PSO Status

Summer Quarter registration fees for  graduating students on a Permit to Attend for Services Only (PSO) status will not be charged as a result of students taking incompletes in Spring Quarter 2020. Eligible students should log in to Axess to fill in the PSO form in the eForms portal (available in the Student Menu). See the Special Registration and Leaves pages for complete information.

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Registrar Spaces and COVID FAQ

See this FAQ for answers to questions about classes and events.

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See HealthAlert's Information for Undergraduates site for latest info.

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Graduate Students

See VPGE Stacey Bent's email "COVID-19 updates for graduate students and postdocs on continuing research"

Latest information for graduate students and postdocs from Healthalerts

Exceptions for remote participation in oral dissertation defenses in response to COVID-19

See the TeachAnywhere FAQ on this subject. A downloadable pdf version of the statement by Vice ProvostStacey F. Bent is also available.

Vice Provost Stacey Bent has temporarily, through Spring Quarter 2020, delegated responsibility to approve an exception to the policy requiring in-person attendance at theoral dissertation defense to the department or program faculty Director of Graduate Studies (DGS). If the DGS is unavailable or is participating in the defense, the department chair may grant approval.

Important Guidance on COVID-19 Impact on Current VSRs, Other Nonmatriculated Students, and Summer Programs

Please review this VSR and Nonmatriculated Student COVID-19 Guidance website for important information to consider as you deal with your VSRs and nonmatrics. (updated March 26, 2020)

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Bechtel International Center

Bechtel International Center has announced that it is moving to an online response system for meeting with international students. See Bechtel's COVID-19 website for complete information.

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Office of Accessible Education

The Office of Accessible Education has announced that it is moving to an online response system for meeting with students. See OAE's COVID-19 website for complete information.

If a student is requesting captioning in a remote meeting for academic reasons only (captioning course content, meeting with a TA, etc), departments can reach out to Heather Hoover with the Office of Accessible Education ( The Office of Accessible Education manages academic and housing related accommodations, and therefore academic-related captioning requests would be our area of expertise.

If the student is requesting captioning for a non-academic meeting (virtual meeting with ResEd, BEAM, GLO, etc), the request should be forwarded to Sheila Sanchez with Diversity and Access ( Diversity and Access handles requests from students and staff relating to all non-academic requests or University-sponsored events. Therefore, any non-academic student accessibility request would go to them.

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