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Important Information Regarding COVID-19

For quickest response to an issue, please submit a ServiceNow Ticket to the Student Services Center. If you prefer to talk to an SSC Specialist, we offer advising sessions via Zoom by appointment. Our LiveChat option is temporarily unavailable so that the SSC can focus on answering the very large volume of Autumn Quarter tickets.

Latest information about the University's response to COVID-19 • Academic questions are extensively answered in the TeachAnywhere FAQ • Latest updates for: UndergraduatesGrad Students and Postdocs

See the Registrar's COVID-19 and Academic Continuity page for information for students, faculty, and staff relevant to classes and academic activities and administration. (updated August 21, 2020)


Electronic Transcript Information for Third-Party Recipients

Stanford University is now sending official transcripts in an electronic pdf format. These transcripts are considered official documents and can be validated because they have been digitally signed and certified by Stanford.

The first step when receiving a secure document from Stanford University is to open the original email and click on the link. This will open up a wizard in your browser which will enable you to send yourself a pass code in a separate email by clicking on the "Next" button in step one of the wizard. Once you receive the pass code in a separate email you can enter the pass code into the pass code box in step 2 of the wizard in your web browser. This will allow you to download the digitally signed electronic pdf.

A document that contains a digital signature can be instantly validated, and when valid displays a blue ribbon on the notification bar across the top of the Adobe Reader. On older versions of the Adobe reader, the blue ribbon will be displayed on a pop-up screen and in the lower left corner of the frame of the application. The blue ribbon symbol is your assurance that the digital signature is valid, authentic, and the contents of the document have not been altered.

On August 20, 2010 the Stanford University Registrar’s Office released a new design to the background of the official electronic transcripts. The words “Stanford University” no longer appear in the background of the electronic transcripts, the seal was removed from the middle of the transcript, and the print watermark was removed when printing the document. The background of the electronic transcript is now white in color with a red border.

The reason for this new design is to give our electronic transcript a more streamlined feel and to provide a more useful electronic transcript for those who wish to image the transcript into a document imaging system.

How to Authenticate the Official Transcript from the Stanford University Registrar’s Office

All official electronic transcripts from Stanford University have been digitally signed and therefore contain special characteristics. When the document is viewed through Adobe Reader versions 9.0 or higher or through Adobe Acrobat versions 9.0 or higher, it will reveal that a digital signature has been applied to the document.

Adobe Reader version 9 and Acrobat version 9 and higher use a blue ribbon across the top of the document to indicate document authenticity and validity.

Attn Mac users: When viewing an official electronic transcript from Stanford the software utilizes Adobe’s secure certified PDF technology and therefore may only be viewed using the free Adobe Reader or Adobe Acrobat. The default Mac preview application will not display the document correctly.

Document Validity

Please note: better screenshots coming soon!

Valid Signature

The document’s contents have not been changed or altered in any way. Also, when the pop-up screen/blue ribbon displays a message that the digital signature is valid it means that the author of the document is known to the certification authority and the person or institution represented by the digital signature is true and authentic.

Axess screenshot of a valid digital signature

Invalid Signature

The digital signature is not authentic, or the document has been altered. Sometimes the digital signature has been revoked for some reason, or that it has expired. A document with an invalid display should be rejected.

Axess screenshot of an invalid digital signature

Author Unknown

There are two possible meanings: the digital signature cannot be validated due to a disconnection to the internet, or the digital signature cannot be instantly validated via the internet. If this message is received make sure there is proper connection to the internet. If there is connection and the digital signature cannot be validated, reject this document.

Axess screenshot of author unknown signature

Note on Pop-up Screens

To activate the pop-up screens in either Adobe Reader or Adobe Acrobat to view the status a document that has a digital signature (described above) open the application first, then open the document. Sometimes browsers will trigger Adobe Reader or Adobe Acrobat as a helper application, failing to activate the application’s full functionality.

For More Information

You may contact the Office of the Student Services Center at Stanford University if you have additional questions about this digital signature, the authenticity of this document, or the means by which you received this document.