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Important Information Regarding COVID-19

For quickest response to an issue, please submit a ServiceNow Ticket to the Student Services Center. If you prefer to talk to an SSC Specialist, we offer advising sessions via Zoom by appointment. Our LiveChat option is temporarily unavailable so that the SSC can focus on answering the very large volume of Autumn Quarter tickets.


Latest information about the University's response to COVID-19 • Academic questions are extensively answered in the TeachAnywhere FAQ • Latest updates for: UndergraduatesGrad Students and Postdocs


See the Registrar's COVID-19 and Academic Continuity page for information for students, faculty, and staff relevant to classes and academic activities and administration. (updated August 21, 2020)

 

Transcripts FAQs

How do I request a transcript?

Current students request a transcript via Axess, or in person at the Student Services Center located at Tresidder Memorial Union, 2nd floor. We are unable to accept telephone, or rush requests.

You will need a SUNetID and password; if you do not know your SUNetID or password please contact ITS

Alumni of over five years needs to request through our online ordering service via this link Alumni Transcript Request.

Summer Session non-matriculated students must fill out the Document Ordering Portal. More information can be found at the Transcripts page.

Why Can't I View my Unofficial Transcript?

Troubleshooting opening and viewing your unofficial transcript:

  • Disable pop-up blockers in your web browser
  • Clear your web browser's cache
  • Try a different web browser
  • If you are using a MAC and receive a blank document click "open with" Adobe Reader. If you continue to receive a blank document it is because MAC preview is trying to open the document.

If you've tried all these options and are still experiencing difficulty, please submit a Service Request. Please include:

  • The type of computer: Mac or PC
  • The browsers you've tried

How do I request my electronic transcript to be sent to AMCAS or LSAC?

Current Students and those alumni who enrolled in the past 5 years can request their electronic transcript be sent directly to AMCAS, or LSAC. These requests can be made via Axess.  See the How do I request an etranscript to be sent to LSAC or AMCAS webpage for further instructions

I am using Windows 8 and the most current version of Adobe Reader, but am unable to open the PDF with either Chrome or Safari?

When using Chrome you may receive this error message when attempting to open a PDF document.

"Failed to load PDF document."

Here are instructions on how to change the PDF viewer back to Adobe Reader/ Adobe Acrobat in Google Chrome.

  1. In the Chrome address bar, type chrome://plugins

  2. Disable Chrome PDF Viewer

  3. Enable the Adobe Acrobat/ Adobe Reader plugin

Or you may use IE or Firefox.

How much does a transcript cost and how long will it take?

There is a $2.00 associated fee for paper transcripts an additional fee for postage will also be assesed. Axess requests for paper transcripts are mailed within three business days but can take an additional 5-7 business days to arrive at the destination with in the U.S. or 15-20 business days for international delivery. If you need your transcript immediately, we suggest that you request an official electronic transcript. If FedEx expedited delivery is chosen, an email with tracking information will be sent to each requester within three business days.

Can I request that my transcript be expedited?

Electronic transcript requests made through Axess are sent electronically every 15 minutes. Students are encouraged to select the Electronic Delivery Option in Axess for expedited delivery see mailing options in our Document Ordering Portal.

Emailed transcript requests for electronic transcripts may take up to 48 hours to process.

Can I pick up my official transcript?

Official Transcript: Same-day Pick-up

Students who wish to pick up their official transcript in person can now request the transcript at the Student Services Center located at Tresidder Memorial Union, 2nd floor, and pick up the transcript in the same visit.

Will my transcript indicate G.P.A or class standing?

The GPA can be viewed on the unofficial transcript in Axess. Stanford does not calculate class standing. Students or Alumni registered within the past five years can request a unofficial transcript through Axess.  

For more information on GPA, please see the Grade Point Average (GPA) and Class Rank Policy.

I was at Stanford as a non-registered Student: can I receive a transcript?

If you attended a departmental seminar, certificate program, or conference, contact the department for any records requests. Search for the department on the Index of Stanford web sites page.

Transcript Special Processing: how to communicate instructions.

Envelopes are not signed or sealed (stamped) across the flap.  If you require  forms to be attached to the transcript you can attach a document in our Document Ordering portal. All transcripts are separately packaged.

I have a hold on my record: can I receive my transcript?

Requests from current or former students with unmet obligations to the University (e.g., holds) cannot be honored. To resolve financial holds, submit a Service Request

I am a parent and need to request a transcript:  can I do this?

Parents may request transcripts for their student only if the student is under age 18.  When a student turns 18, access to his or her educational records becomes legally exclusive to the student.

Translation of Transcripts

The University is unable to provide translations of transcripts, diplomas, or other records to a language other than English.

International Students with no SSN

If you are an International student with no SSN input "0000" in the SSN section in the Document Ordering Portal when requesting a transcript.